By continuing to access and use this Platform you confirm that you accept our terms and conditions of use set out below. If you do not accept the terms and conditions, you must leave this Platform.

  1. About Xia
  • The website www.xiahealthcare.com and mobile application, is owned and operated by Xia Healthcare Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “Xia” or “Xia Healthcare” or “We” or “Our” or “Us”). The website and the mobile application are collectively referred to as the “Platform”. If you have any complaint, comment, question or suggestion about Xia or any of our services please contact us at info@xiahealthcare.com or contact information available from the following hyperlink: https://www.xiahealthcare.com.
  • Your access or use of the Platform, transaction on the Platform and use of Services (as defined herein below) hosted or managed remotely through the Platform, are governed by the following terms and conditions (hereinafter referred to as the “Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Xia on the other Part.
  • By accessing, browsing or in any way transacting on the Platform, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Platform, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Platform to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
  • The Platform facilitates (i) online purchase of pharmaceutical products sold by various third party pharmacies and manufactures (“Third Party Pharmacies”); (ii) online medical consultancy services/ second opinion being offered by third party independent doctors (“Medical Experts”); and (iii) online advertisements of various sponsors advertising and marketing their own good and services (“Third Party Advertisers”). The Third Party Pharmacies, Medical Experts and the Third Party Advertisers are collectively referred to as the “Third Party Service Providers”. The services of Third Party Services Providers are referred to as the “Services”).
  • The arrangement between the Third Party Service Providers, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Platform after obtaining due registration, in accordance with the procedure as determined by Us from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Platform merely as visitors). The Services are offered to You through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by relevant Third Party Service Providers. To facilitate the relation between You and the Third Party Service Providers through the Platform, Xia shall send to You promotional content including but not limited to emails, notifications and messages.
  • You agree and acknowledge that You and Third Party Service Providers utilize Platform to meet and interact with another for their transactions. Xia is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third Party Service Providers.
  • Xia reserves the right to change or modify these Terms of Use or any policy or guideline of the Platform including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Platform will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Platform.
  • As a condition to Your use of the Platform, You must be 18 (eighteen) years of age or older to use or visit the Platform in any manner. By visiting the Platform or accepting these Terms of Use, You represent and warrant to Xia that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Platform and agree to and abide by these Terms of Use.
  • These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to, the Indian Contract Act, 1872 (“Contract Act”); the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”) and the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”); the Drugs and Cosmetics Act, 1940 (“Drugs Act”) read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”); the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”); The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957; Pharmacy Act, 1948 and the Consumer Protection Act, 1986 (collectively, “Specified Laws”).
  • Xia authorizes You to view and access the content available on the Platform solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Platform including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by Xia including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“Xia Content”) (collectively, “Content”). The Xia Content is the property of Xia and is protected under copyright, trademark and other applicable law(s). You shall not modify the Xia Content or reproduce, display, publicly perform, distribute, or otherwise use the Xia Content in any way for any public or commercial purpose or for personal gain.
  • Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Platform.
  • These Terms of Use constitute an electronic record in terms of the IT Act and rules framed thereunder, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  1. Eligibility
  • For the purposes of availing the Services and/or transacting with the Third Party Service Providers through the Platform, You may be required to obtain registration, and be invited to choose User ID and password which will be unique to You. As part of the registration process, Xia may collect certain personal information from You such as name, address, email id, gender, age, contact number, financial account information and other details as You may volunteer.
  • The registration on or use/ access of the Platform is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, undischarged insolvents etc. are not eligible to register on, or use/ access the Platform. By registering, accessing or using the Platform, You accept the terms of these Terms of Use and represent and warrant to Xia that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Platform and agree to and abide by these Terms of Use.
  • A registered id can only be utilized by the person whose details have been provided and Xia does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Platform for the purposes of procuring the Services, on behalf of such persons.
  • Organizations, companies, and businesses may not become registered members on the Platform or use the Platform through individual members.
  • You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Platform; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify Xia if You discover or otherwise suspect any security breaches relating to the Platform; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.
  • The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Xia for the technical administration of the Platform, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Xia may allow authorized third parties to place or recognize a unique cookie on the Your browser. Xia does not store personally identifiable information in the cookies.
  • Xia, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Platform, at any time while Xia investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason.
  1. Use Of Services And The Platform 
  • E-Commerce Platform for Pharmaceutical Products –
    • Platform to facilitate transaction of business:
      • Through the Platform, Xia facilitates the purchase of drugs and other pharmaceutical products, and services offered for sale by Third Party Pharmacies (“Pharmaceutical Goods and Services”). You understand and agree that Xia and the Platform merely provide hosting services to You and persons browsing / visiting the Platform. All items offered for sale on the Platform, and the content made available by the Third Party Pharmacies, are third party user generated contents and third party products. Xia has no control over such third party user generated contents and/ Pharmaceutical Goods and Services and does not – originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Third Party Pharmacies through the Platform shall be the sole responsibility of the Third Party Pharmacies. You understand and agree that Xia shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Platform.
  • You understand and agree that all commercial / contractual terms, with respect to the sale/ purchase/ delivery and consumption of the Pharmaceutical Goods and Services are offered by and agreed to between You and the Third Party Pharmacies and the contract for purchase of any of the Pharmaceutical Goods and Services, offered for sale on the Platform by the Third Party Pharmacies shall strictly be a bipartite contract between the Third Party Pharmacies and You.
  • The commercial / contractual terms include without limitation – price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Pharmaceutical Goods and Services offered for sale by the Third Party Pharmacies, and after sales services related to such Pharmaceutical Goods and Services. Xia does not have any control over, and does not determine or advise or in any way involve itself in the offering or acceptance of, such commercial / contractual terms offered by and agreed to, between You and the Third Party Pharmacies.
  • Xia does not allow Third Party Pharmacies to sell on the Platform any prohibited products and the products listed in Schedule I.
  • Representation as to legal title
    • Xia does not make any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale by the Third Party Pharmacies on the Platform. At no time shall any right, title, claim or interest in the products sold through or displayed on the Platform vest with Xia nor shall Xia have any obligations or liabilities in respect of any transactions on the Platform. You agree and acknowledge that the ownership of the inventory of such Pharmaceutical Goods and Services shall always vest with the Third Party Pharmacies, who are advertising or offering them for sale on the Platform and are the ultimate sellers.
  • You agree and acknowledge that the Third Party Pharmacies shall be solely responsible for any claim/ liability/ damages that may arise in the event it is discovered that such Third Party Pharmacies do not have the sole and exclusive legal ownership over the Pharmaceutical Goods and Services that have been offered for sale on the Platform by such Third Party Pharmacies, or did not have the absolute right, title and authority to deal in and offer for sale such Pharmaceutical Goods and Services on the Platform.
  • Non-Performance of Contact

       You accept and acknowledge the following:

  • Xia is not responsible for any unsatisfactory, delayed, non-performance or breach of the contract entered into between You and the Third Party Pharmacies for purchase and sale of goods or services offered by such Third Party Pharmacies on the Platform;
  • Xia cannot and does not guarantee that the concerned Third Party Pharmacies will perform any transaction concluded on the Platform;
  • The Third Party Pharmacy(s) are solely responsible for ensuring that the Pharmaceutical Goods and Services offered for sale on the Platform are kept in stock for successful fulfillment of orders received. Consequently, Xia is not responsible if the Third Party Pharmacy(s) does not satisfy the contract for sale of Pharmaceutical Goods and Services which are out of stock, back ordered or otherwise unavailable, but were shown as available on the Platform at the time of placement of order by You; and
  • Xia shall not and is not required to mediate or resolve any dispute or disagreement between You and Third Party Pharmacies. In particular, Xia does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Platform.
  • Exhibition of drugs and publication of Third Party Pharmacies content on the Platform
    • You agree and acknowledge that the respective Third Party Pharmacies are exhibiting Third Party Content which includes catalogue of drugs/ pharmaceutical products or services, and information in relation to such drugs/ pharmaceutical products or services, on the Platform.
  • The Third Party Content available on the Platform, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for general information purposes only and does not constitute either an advertisement/ promotion of any drug being offered for sale by the Third Party Pharmacies on the Platform or any professional medical advice, diagnosis, treatment or recommendations of any kind.
  • You acknowledge and agree that such Third Party Pharmacies shall be solely responsible for ensuring that such Third Party Content made available regarding the Pharmaceutical Goods and Services offered for sale on the Platform, are not misleading and describe the actual condition of the Pharmaceutical Goods and Services. In this connection, it is solely the responsibility of the concerned Third Party Pharmacy(s) to ensure that all such information is accurate in all respects and there is no exaggeration or over emphasis on the specifics of such Pharmaceutical Goods and Services so as to mislead the Users in any manner. You acknowledge and understand that Xia provides no warranty or representation with respect to the authenticity/ veracity of the information provided on the Platform and You must run Your own independent check. You agree and acknowledge that Xia has not played any role in the ascertainment of the actual impact/ effect of any Pharmaceutical Goods and Services being offered for sale by the Third Party Pharmacies on the Platform. Further, it is hereby clarified that the Third Party Pharmacies are offering the Pharmaceutical Goods and Services for sale to You and they are responsible for procuring the appropriate licenses for the same under the Drugs Act read with the Drugs Rules and the Pharmacy Act, 1948. You agree and acknowledge that You shall not hold Xia responsible or liable for any damages arising out of such reliance on third party user generated content by You.
  • Prescription Drugs
    • The Platform that can be used by the Users to purchase various drugs and pharmaceutical products that requires a valid medical prescription issued by a medical expert/ doctor to be provided to a registered pharmacist for the purpose of dispensing such medicine (“Prescription Drugs”), offered for sale on the Platform by Third Party Pharmacies. In order to purchase Prescription Drugs from Third Party Pharmacies through the Platform, You are required to upload a scanned copy of the valid medical prescription on the Platform or email the same to Xia. The order would not be processed and forwarded to the concerned Third Party Pharmacy(s) by Xia until it receives a copy of a valid medical prescription. Third Party Pharmacies will verify the prescription forwarded by You and in case of Third Party Pharmacy(s) observe any discrepancy in the prescription uploaded by You, the Third Party Pharmacy(s) will cancel the order immediately. You are also required to make the original prescription available at the time of receipt of delivery of Prescription Drugs and in case, the original prescription is not provided by You, the Prescription Drugs will not be delivered.
  • Warning: You Must Check All Items Dispensed To You And Should Not Take Any Medication That Appears To Have Been Tampered With Or Which May Have Been Dispensed In Error. Failure To Abide By This Warning Could Seriously Damage Your Health And Xia Shall Not Be Held Liable.
  • Xia shall maintain a record of all the prescriptions uploaded by the Users.
  • Substitution of Prescribed Drugs
    • You acknowledge and accept that the order for a substitute of a Prescription Drug would only be processed if the medical expert/ doctor has himself/ herself permitted for any other equivalent generic drug to be dispensed in place of the Prescription Drug in the prescription or if the prescription solely lists the salt names instead of a specific brand name.
  • You further acknowledge and accept that, in the absence of the above, the concerned Third Party Pharmacy would not dispense a substitute drug in place of the Prescription Drug.
  • Invitation to offer for sale
    • Notwithstanding anything else contained in any other part of these Terms of Use, the listing of drugs and other pharmaceutical products on the Platform by the Third Party Pharmacies is merely an ‘invitation to an offer for sale’ and not an ‘offer for sale’. The placement of an order by You shall constitute an offer by You to enter into an agreement with the Third Party Pharmacies (“Offer”). Post the Offer from the Third Party Pharmacies, Xia shall send an email to You with the information on the Offer along with the details of the concerned Third Party Pharmacy(s) who may undertake the sale, and such an email shall not be considered as an acceptance of the Offer. The acceptance of the Offer would only be undertaken by the Third Party Pharmacy(s) after the validation/verification of the prescription by such Third Party Pharmacy (in case of Prescription Drugs) and the ascertainment of the available stock in the relevant Third Party Pharmacy(s) (in the case of prescription as well as other drugs/pharmaceutical products), by way of a confirmatory email to be sent to You.
  • For the avoidance of any doubt, it is hereby clarified that any reference of the term ‘offer/ offered for sale by the Third Party Pharmacy’, as appearing in these Terms of Use, shall be construed solely as an ‘invitation to offer for sale’ by any such Third Party Pharmacy.
  • Transfer of Property and Completion of Sale
    • Upon acceptance of the Offer by the concerned Third Party Pharmacy (being the brick and mortar pharmacy, the Pharmaceutical Drugs and Services would be dispensed at the pharmacy, in accordance with the terms of the order placed by You. Such dispensation shall also take place under the direct/ personal supervision of the pharmacist of the Third Party Pharmacy, wherever required under the applicable law(s).
  • You agree and acknowledge that the property and title in the Pharmaceutical Drugs and Services ordered by You shall stand immediately transferred to You upon the dispensation of Pharmaceutical Drugs and Services and the raising of the invoice at the concerned Third Party Pharmacy. Accordingly, the sale of Pharmaceutical Drugs and Services is concluded at the concerned Third Party Pharmacy itself.
  • The invoice in relation to the Pharmaceutical Drugs and Services, that are required to be delivered to You shall be issued by the concerned Third Party Pharmacy (being the brick and mortar pharmacy) which is to process and satisfy the order for such Pharmaceutical Drugs and Services.
  • Delivery of Drugs
    • The Pharmaceutical Drugs and Services shall be delivered by the Third Party Pharmacy or independent contractors. You accept and acknowledges that the Third Party Pharmacy or such other transporter/ courier/delivery personnel, engaged by the Third Party Pharmacy or Xia, shall be independent contractors in-charge of the delivery of the Pharmaceutical Drugs and Services from the concerned Third Party Pharmacy to the address notified by You, with no control over the Pharmaceutical Drugs and Services and no additional obligation apart from standard delivery obligations and duty of care.
  • You further accept and acknowledge that Xia does not engage in the distribution of the Pharmaceutical Drugs and Services, and may provide the services of a third party transporter/ courier delivery personnel for the purposes of delivery of Pharmaceutical Drugs and Services from the concerned Third Party Pharmacy to the address notified by You.
  • Advertising Guidelines for the Platform –
    • We allow Third Party Advertisers to place advertisements on the Platform. All the advertisements placed by Third Party Advertisers must comply with the Advertising Policy. The advertisements will be labeled as “sponsored”, “from our Advertisers” or “advertisement”. This content will not be reviewed by Us and shall be subject to the Advertising Policy, these Terms of Use and the Privacy Policy.
  • Editorial Policy for the Platform –
    • As part of the Services, Xia provides Xia Content on the Platform targeted at general public for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. Xia Content is subject to the Editorial Policy.
  • Terms for use of the Online Doctor Consultancy Services –
    • Xia is an online platform that provides a variety of online and online-linked health products and services to the Users for health related information and resources. Whenever We use the words “Your physician” or “Your doctor” or “Healthcare provider” or similar words on the Platform, including in these Terms of Use, We mean Your personal doctor with whom You have an actual, mutually acknowledged, doctor-patient relationship. Xia’s Medical Experts are not “Your” physician or healthcare provider.
  • No Doctor-patient Relationship: Xia does not replace Your relationship with physician or healthcare provider. The information interpreted SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from Your physician or other qualified healthcare provider.
  • You acknowledge that the Medical Experts empanelled with Us are independent contractors and thereby Xia has an independent contractor relationship with such Medical Experts and therefore in no event Xia will be directly or vicariously liable for any advice or medical consultancy or any loss arising therefrom that the Medical Experts may provide to You or You may avail as part of the Services.
  • You acknowledge that the e-prescription which may be issued by the medical expert(s), in certain events, may not be a valid prescription under applicable law(s) of India and may not be used for dispensation of medicines by any pharmacist including the Third Party Pharmacies. You further agree and acknowledge that if You request Us to process the e-prescription or any form of prescription (whether original or scanned copy of the original prescription) for facilitation of medicine orders, then we will only act as an aggregator and assume no responsibility and/ or liability in relation to the dispensation of the medicines, which shall at all times be at your sole risk and the sole responsibility of the Third Party Pharmacies supplying the medicines to you.
  • You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Platform (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Platform should be used for information purposes only.
  • Xia is designed to support the health decisions and choices that You make. These decisions and choices are Yours, and We believe that You, in connection with the advice You receive from Your doctor or other professional healthcare provider, are the best decision maker about Your health. We cannot make decisions for you. However, what We can do is help You find good health information and connect with doctors for in-person information. On Xia You can ask and find informational questions and related educational answers by Medical Experts. The Platform is not a place for the practice of medicine, but Medical Experts on the Platform can be a resource for reliable, relevant general health information.
  • Even if Your real life doctor is on Xia, personal medical advice, treatment or diagnosis are not permitted through the Platform, and by using the Platform You agree not to solicit these or use any information as if it were personal advice, treatment, or diagnosis. Whenever You want personal medical advice, treatment, or diagnosis, You should contact Your physician or professional healthcare provider and see them in person.
  • We do not recommend or endorse any specific Medical Expert(s), tests, products, procedures, opinions, or other information that may be mentioned on the Platform. Reliance on any information provided on the Platform is solely at Your own risk. In case of any medical emergency, kindly contact Your nearest doctor/hospital or any related helpline.
  • The Services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. The Services are not intended to be real-time and may not be the best solution when a face-to-face consultation is a must and therefore We strongly discourage any delay in seeking advice from Your doctor on account of something that You may have heard/viewed on the Platform. You take full responsibility for ensuring that the information submitted is accurate and Xia shall not make any effort to validate any information provided by You for using the Services with respect to content, correctness or usability. We, with an intention to provide the best services possible could ask You to share more information as and when needed.
  • The opinions, statements, answers and tele-consultations (collectively “Consultation”) provided by the Medical Experts through the Platform are solely the individual and independent opinions and statements of such Medical Experts and do not reflect the opinions of Xia, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. Xia does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Platform or by a licensee of Xia.
  • The inclusion of professionals, specialists and/ or Medical Experts on the Platform or in any professional directory on the Platform does not imply recommendation or endorsement of such specialists and/ or Medical Experts nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any specialists and/ or Medical Experts contained therein. Such information is provided on an ‘as-is’ basis and Xia disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
  • Xia (the owners and the employee staff of Xia), Medical Experts and third-party professionals who offer the Services through the Platform accept no responsibility for any medical, legal or financial events or outcomes related to the Services availed through the use of the Platform.
  • Xia makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by Xia employees. Xia is not responsible for transmission errors, corruption of data.
  • Xia is for personal use and the Services are for individuals to use for supporting their personal health decisions. You may use the Platform for personal, but not for commercial, purposes.
  • The Platform may not be used for illegal purposes. The Information and Services may not be used for any illegal purpose. You may not access our networks, computers, or the Information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person’s use and enjoyment. You may not attempt to gain unauthorized access to any Information or Services, other accounts, computer systems, or networks connected with the Platform, the Information, or Services. You may not use any automated means (such as a scraper) to access the Platform, the Information, or Services for any purpose. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her Xia profile/ account. Any attempt by any individual or entity to solicit login information of any other user or Medical Expert or to access any such account is an express and direct violation of these Terms of Use and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.
  • Your right to use the Services is not transferable.
  • Notwithstanding anything to the contrary contained herein, You alone shall be liable for Your dealings and interaction with patients or Medical Experts (as the case may be) contacted or managed through the Platform and Xia shall have no liability or responsibility in this regard. Xia does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the Information or detail provided by such client, patient, User, Medical Experts or any third party through the Platform. The Services should not be used for emergency appointment purposes.
  • The exchanges between the Medical Experts and the patient over telephone and the e-prescription would be accessible to Xia for the purposes of monitoring the quality of the consultation.
  • Xia may, at its sole discretion, suspend User’s or Medical Expert’s ability to use or access the Platform at any time while Xia investigates complaints or alleged violations of these Terms of Use, or for any other reason. Xia has the right to edit profiles of Medical Experts to make them more suitable for patient/ Users searches on the Platform.
  • The Services should not be depended upon and should not be treated as a replacement for obtaining consultation for diseases as the consultation provided through the Platform is generic in the approach and shall not and cannot act as a substitute for physical consultation with a doctor. Also the Consultations provided through the Platform are not diagnostic in nature.
  • Acknowledgement of risks of using Xia’s Services
    • While the Platform is an honest attempt to provide access to the best possible medical information to the Users, the Medical Experts will not be examining You physically. The Medical Experts may not have access to all or some of Your medical history that might be critical to consult You. The Medical Experts will not have the benefit of information that would be obtained by examining You in person, observing Your physical condition and by going through Your medical records. This means that the Services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the Medical Experts may not be aware of facts or information that would affect his or her opinion of Your diagnosis. To reduce the risk of this limitation, Xia strongly encourages You to be in touch with an on-ground physician and share the Xia’s opinion with him/her.
  • By requesting a medical opinion through the Platform, You acknowledge and agree that:
    1. the advice/information/opinion on diagnosis You may receive could be limited and provisional;
    2. the medical opinion is not intended to replace a face-to-face visit with a physician and it does replace an actual doctor-patient relationship;
    3. in case of a second opinion where there is a difference of opinion among Our Medical Experts and Your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment;
    4. the Medical Expert is reliant on information provided by You and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void;
    5. in some cases, the Medical Expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;
    6. in rare cases, the Medical Experts may feel that the query may not be answerable without physically examining the patient/ Users and the Consultation may be refused forthwith;
    7. in very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and
    8. delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms of Use.
  1. OTHER TERMS
  • Your Profile, Collection, Use, Storage and Transfer of Personal Information –
    • Your Xia profile is created to store record of Your Consultations and Your personal health information online, including history, health conditions, allergies and medications.
  • Any information provided as part of a web Consultation or obtained from use of the Services by You becomes part of Your Xia record. You agree to provide accurate information to help Us serve You best to Our knowledge, to periodically review such information and to update such information as and when necessary. Xia reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Platform according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by You for Xia’s record or for the Services. Please make sure You provide a valid email-id and You update it as and when needed.
  • Privacy –
    • Your privacy and that of any other person whose information You provide to Us is important to Us. Please refer to the Privacy Policy for details of what information, including sensitive personal data or information We collect and how We will use and protect it.
  • The Privacy Policy sets out the type of information collected from Users, including sensitive personal data or information; the purpose, means and modes of usage of such information; and how and to whom Xia will disclose such information.
  • Xia shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to Xia or any other person acting on behalf of Xia.
  • The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify Xia of any actual or suspected unauthorized use of the Users’ account or password.
  • If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Xia has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Xia shall have the right to suspend or terminate such account at its sole discretion.
  • By accepting these Terms of Use and by registering on the Platform, You consent to be contacted by Us and by the Third Party Service Providers and You further consent to receive emails and SMS messages, notifications and information at any time from Us and from Third Party Service Providers.
  • Payment, Fees and Taxes:
    • Registration on the Platform and the access to the information provided on the Platform is free. Xia does not charge any fee for accessing, browsing and buying through the Platform. You agree to make all payments directly to the respective Third Party Pharmacies for purchase of Pharmaceutical Goods and Services from such Third Party Pharmacies. The Third Party Pharmacies may choose to either personally collect such payment from You or may use the services of collection agents duly appointed in this regard. You agree and acknowledge that You shall not hold Xia responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of third parties viz. the Third Party Pharmacies or the collection agents or for any actions/ omissions which are beyond the control of Xia.
  • Each User or Third Party Service Providers are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Xia is in no way responsible for any of the taxes except for its own income tax.
  • The subscription fees for the Services, if any charged by Xia, could be paid online through the facility made on the Platform. Third parties support and services are required to process online fee payment. Xia is not responsible for any loss or damage caused to User/ Third Party Service Providers during this process as these third parties are beyond the control of Xia. The fees could also be paid offline and be either collected personally from the User/ Third Party Service Providers.
  • All fees are exclusive of applicable taxes.
  • Xia reserves the right to modify the fee structure by providing on the Platform which shall be considered as valid and agreed communication.
  • Return, Refund, Cancellation and Shipping charges:
    • We offer return and refund on the products and Services ordered by You on the Platform which are subject to further terms and conditions as detailed in the return, refund, cancellation and shipping charges policy (“Return and Refund Policy”). The Return and Refund Policy forms an integral part of these Terms of Use and the Users are requested to carefully read the same.
  • Covenants: (Covenanters for the purposes of these Terms of Use shall include the Users and the Third Party Service Providers)
  • Each Covenanter undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that –
    1. belongs to another person and to which such Covenanter does not have any right;
    2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    3. infringes any patent, trademark, copyright or other intellectual proprietary rights of any third party;
    4. violates any law for the time being in force;
    5. impersonates another person;
    6. harms minors in any way;
    7. deceives or misleads the addressee about the origin of such messages or communicates any information that is grossly offensive and menacing in nature;
    8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    9. is prohibited under applicable law(s) for the time being in force including Drugs Act read with Drugs Rules, the Drugs and Magic Act, the Indian Penal Code, 1860, as amended from time to time and rules made thereunder; and
    10. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  • You are also prohibited from:
  1. violating or attempting to violate the integrity or security of the Platform or any Xia Content;
  2. transmitting any information (including job posts, messages and hyperlinks) on or through the Platform that is disruptive or competitive to the provision of Services by Xia;
  3. intentionally submitting on the Platform any incomplete, false or inaccurate information;
  4. making any unsolicited communications to other Covenanters;
  5. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform;
  6. attempting to decipher, decompile, disassemble or reverse engineer any part of the Platform;
  7. copying or duplicating in any manner any of the Xia Content or other information available from the Platform; and
  8. framing or hotlinking or deeplinking any Xia Content.
  • Xia, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in this Clause 4, shall be entitled to disable such information that is in contravention of this Clause 4 or any provisions of these Terms of Use. Xia shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
  • In case of non-compliance with any applicable law(s), rules or regulations, or these Terms of Use or the Privacy Policy by a Covenanter, Xia has the right to immediately terminate the access or usage rights of the Covenanter to the Services and to remove noncompliant information.
  • Liability
    • Xia shall not be responsible or liable in any manner to the Users or any Third Party Service Providers (collectively referred to as the “Other Parties”) for any losses, damage, injuries or expenses incurred by Other Parties as a result of any disclosures made by Xia, where Other Parties have consented to the making of such disclosures by Xia. If the Other Parties had revoked such consent under the terms of the Privacy Policy, then Xia shall not be responsible or liable in any manner to the Other Parties for any losses, damage, injuries or expenses incurred by the Other Parties as a result of any disclosures made by Xia prior to its actual receipt of such revocation.
  • The Other Parties shall not hold Xia responsible or liable in any way for any disclosures by Xia under Regulation 6 of the SPI Rules.
  • The Services provided by Xia or any of its licensors or providers or Third Party Service Providers are provided ‘as is’, as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Xia does not provide or make any representations, warranties or guarantees, express or implied about the Platform or the Services. The Other Parties further accept and acknowledge that Xia does not verify any content or information provided by the Other Parties on the Platform and to the fullest extent permitted by applicable law(s), disclaims all liability or loss arising out of the Other Parties’ use or reliance upon the Platform, the Services, the Xia Content, Third Party Contents, representations and warranties made by the Other Parties on the Platform or any opinion or suggestion given or expressed by Xia or any Third Party Service Providers in relation to any Services provided by Xia.
  • The Platform may be linked to the website of third parties, affiliates and business partners. Xia has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Platform. Inclusion of any link on the Platform does not imply that Xia endorses the linked website. Other Parties may use the links and these services at their own risk.
  • Xia shall not be responsible for the mishaps/missed services due to no service/no show from the Other Parties; Xia shall not be responsible for any error in any of the services being provided by the Third Party Service Providers.
  • Users accept and acknowledge that Xia does not provide any representation or give any guarantee or warranty (whether express or implied, or whether arising by virtue of a statue or otherwise in law or from a course of dealing or usage or trade) in relation to the goods/ products and services made available on its Platform by Third Party Service Providers, including any guarantee or warrantee that such goods/ products (i) are merchantable; (ii) fit for the purpose of which they are to be (or have been) purchased;(iii) have accurate description; (iv) do not cause any infringement; and (v) that the Third Party Service Providers have legal title over the goods/products being offered for sale by them on the Platform. Xia also does not provide any representation or give any guarantee or warranty (whether express or implied) about the Platform or any of the Services offered or services offered or provided by the Third Party Service Providers.
  • Xia assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect Other Parties’ equipment on account of the Other Parties’ access to, use of, or browsing the Platform or the downloading of any material, data, text, images, video content, or audio content from the Platform. If any of the Other Party is dissatisfied with the Platform, the sole remedy of such Other Party(s) is to discontinue using the Platform.
  • The listing of Third Party Service Providers on the Platform is based on numerous factors including Users comments and feedbacks. In no event shall the Protected Entities (as defined herein below) be liable or responsible for the listing order of Third Party Service Providers on the Platform.
  • To the maximum extent permitted by applicable law(s), Xia, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees (“Protected Entities”), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Platform or the content, materials and functions related thereto; (ii) User’s provision of information via the Platform; even if such Protected Entity has been advised of the possibility of such damages.
  • In no event shall the Protected Entities be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Third Party Service Providers to any User; or (ii) any comments or feedback given by any of the Users in relation to the goods or services provided by any Third Party Service Providers; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User, Third Party Service Providers or other person on or through the Platform.
  • Xia disclaims any liability in relation to the validity of the medical advice provided by the Medical Experts and the validity and legality of the e-prescription for dispensation of medicines. All liabilities arising from any wrong e-prescription will be of the concerned Medical Expert. Further, all liabilities arising from the wrong dispensation of the Pharmaceutical Goods and Services will be of the concerned Third Party Pharmacies.
  • The Users may share their previous medical history during interaction with the Medical Experts. The Users undertake to share such information at their own risk. Xia reserves the right to retain such information for the purpose of providing Services to the Users.
  • With respect to the Consultation Services, Xia will decide the Medical Expert to whom the query should be directed based on the information shared by the User. However, in no event the Protected Entities shall be held liable for the losses attributable to such decision making and in no event shall the Protected Entities be liable for any Consultation provided and/or e-prescription issued by the Medical Expert by using the interface of online medical consultancy.
  • The Users acknowledge that the Protected Entities merely act in the capacity of facilitators between the Other Parties by providing a platform for them to interact and transact. In no event shall the Protected Entities be held liable for any of the losses attributable to Services offered through the Platform.
  • In no event shall the total aggregate liability of the Protected Entities to any Other Parties for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to negligence, strict liability, product liability or otherwise) arising from these Terms of Use or any Other Parties’ use of the Platform exceed an aggregate amount of INR 1000/- (Indian Rupees One Thousand only). Xia accepts no liability for any errors or omissions on behalf of the Other Parties.
  • In no event shall the Protected Entities be liable for failure on the part of the Users or Third Party Service Providers to provide agreed services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the Protected Entities be liable for any comments or feedback given by any of the Users in relation to the services provided by a Third Party Service Providers.
  • Indemnity

The Covenanters agree to defend, indemnify and hold harmless the Protected Entities, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) Covenanters access to or use of Platform; (b) Covenanters violation of these Terms of Use or any applicable law(s); (c) Covenanters violation of any rights of another person/ entity, including infringement of their intellectual property rights; or (d) Covenanters conduct in connection with the Platform.

  • Modification of Platform

Xia reserves the right to modify or discontinue, temporarily or permanently, the Platform or any features or portions thereof without prior notice. Other Parties agree that Xia will not be liable for any modification, suspension or discontinuance of the Platform or any other part thereof.

  • Intellectual property rights

All the intellectual property used on the Platform except those which have been identified as the intellectual properties of the Other Parties shall remain the exclusive property of the Xia Healthcare. The Other Parties agree not to circumvent, disable or otherwise interfere with security related features of the Platform or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Platform or the materials therein. The materials on the Platform or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.

  • Compliance of Applicable Law
    • While communicating/ transacting with each other through the Platform, the Other Parties shall at all times ensure full compliance with the applicable provisions of the Specified Laws as well as all other laws for the time being in force, and ensure due payment of applicable taxes. They must specifically ensure that they are in no way purchasing Pharmaceutical Goods and Services or Prescription Drugs without a valid medical prescription, which are prohibited under the Drugs Act read with the Drugs Rules as well as the other applicable laws for the time being in force.
  • The Users must also ensure that the prescription uploaded on the Platform or emailed to Xia for processing the order for Prescription Drugs is a valid prescription duly obtained from a registered medical practitioner. The Users acknowledge and accept that they shall bear all costs/ liability/ damages, caused to the Third Party Service Providers or to Xia, as a result of any dispensation of Prescription Drugs by the Third Party Service Providers owing to the non-compliance by the User in this regard.
  • Termination (Parties for the Purpose of these Terms of Use shall collectively mean the Other Parties and Xia)
    • The provisions of these Terms of Use shall continue to apply until terminated by either of the Party as set for below:
  • In case of Other Parties wanting to terminate these Terms of Use, Other Parties may do so by not accessing the Platform or closing their accounts for all of the Services that they use.
  • Xia reserves the right to, at any time, and with or without notice, terminate these Terms of Use against each of the Users or the Third Party Service Providers or the Other Parties as a whole, if:
  1. there is breach any of applicable law(s), including but not limited to, the Specified Laws or the provisions of these Terms of Use or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to the Other Parties from time to time (or have acted in a manner that clearly shows that Other Party(s) do not intend to, or are unable to, comply with the same); or
  2. Xia is unable to verify or authenticate any information provided to Xia by Other Party(s); or
  3. Xia believes, in its sole discretion, that Other Party(s) actions may cause legal liability for Xia (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives) or are contrary to the interests of the Platform; or
  4. Xia is required to do so by law; or
  5. If Other Party(s) fail to provide (or after providing such consent, later revoke) the consents necessary or desirable for Xia to provide the Services to the Other Party(s); or
  6. The provision of the Services to the Other Party(s), or to the general public, is in Xia’s opinion, no longer commercially viable; or
  7. Xia has elected to discontinue, with or without reason, access to the Platform or the Services (or any part thereof).
  • Xia may also terminate or suspend (temporarily or permanently) all or a portion of Other Party(s) account or access to the Services, with or without reason. Except as may be set forth in any of the terms applicable to a particular Service, termination of Other Party(s) account may include: (i) removal of access to all offerings within the Platform or with respect to the Services; and (ii) barring Other Party(s) from further use or access of the Platform or of any of the Services.
  • Once terminated or suspended (temporarily or permanently), Other Party(s) may not continue to use the Platform under the same account, a different account or re-register under a new account.
  • Upon termination of these Terms of Use, Xia shall have no obligation to maintain or provide any of Other Party(s) data and may thereafter, unless legally prohibited, delete all of Other Party(s) data in its systems or otherwise in its possession or under its control, including but not limited to Other Party(s) personal information, log-in ID and password, order details (including any prescriptions uploaded) and all related information, files and materials associated with or inside Other Party(s) account (or any part thereof).
  • Xia reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the Other Party(s) content from the Platform with or without ability to access the Platform and the other Services, upon any breach by the Other Party(s) of these Terms of Use or if Xia is unable to verify or authenticate any information the Other Party(s) submits to Xia, or if the Other Party(s) fail to provide (or after providing such consent, later revokes) the consents necessary or desirable for Xia to provide the Services to the Other Party(s).
  • The right to terminate/ suspend the account is in addition to, and without prejudice to, Xia’s right to initiate action against the Other Party(s), in accordance with applicable law.
  • Force Majeure

Other Parties accept and acknowledge that Xia shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of Xia or the Third Party Service Providers), or any other delay or default or deficiency or failure which arises from causes beyond Xia’s reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, Xia, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the Other Party(s) of the facts which constitute the Force Majeure Event.

  • Governing Law and Dispute Resolution

These Terms of Use and any contractual obligation between the Parties will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to Other Party(s) access to, or use of, the Platform or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at Mumbai. All disputes will be subject to arbitration at Mumbai in English by a sole arbitrator appointed by Xia under the Arbitration and Conciliation Act, 1996 amended upto date.

  • Survival

Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.

  • Severability

If any part or any provision of these Terms of Use is or becomes illegal, invalid or unenforceable, then that part or provision will not affect the validity or enforceability of the remaining provisions of these Terms of Use.

  • Waiver

No failure of the Xia to take any action with respect to the breach of these Terms of Use or a default by any Other Party(s) shall constitute a waiver of the former party’s right to enforce any provision of these Terms of Use or to take action with respect to such breach or default or any subsequent breach or default. Waiver by Xia of any breach or failure to comply with any provision of these Terms of Use by Other Party(s) shall not be construed as, or constitute, a continuing waiver of such provision, or a waiver of any other breach of or failure to comply with any other provisions of these Terms of Use.

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